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Why We Go the Further Mile for Glorious Buyer Service

Giving our prospects nice service is one in all our highest priorities. Selecting to go the additional mile to make a buyer blissful is one in all our best achievements.

We go the additional mile for our prospects not solely by listening and understanding them, however by empathising. Then utilizing that empathy to fulfill their wants as totally as potential.

Listed here are some case research which illustrate how our professional workforce go the additional mile to ship wonderful customer support.

How Free Spirit went the additional mile for Craig.

At the moment, Craig resides with a mind tumour. After numerous chemotherapy periods he determined a visit overseas together with his accomplice could be a good suggestion to refresh himself and get well higher from his remedies. He additionally knew that he’d want journey insurance coverage to make sure he might journey with confidence.

Craig hung out researching journey insurance coverage suppliers. Frustratingly, some wouldn’t cowl him, regardless of claiming that they have been specialists in medical cowl. After additional analysis and asking round, Craig was launched to Free Spirit Journey Insurance coverage by way of the Armed Forces Pension Society.

Our workforce had a dialog with him and began the method of producing a quote. Though he was within the course of of getting chemo periods, our workforce quickly went again to him – like they stated they’d. They offered a specialist journey insurance coverage coverage for mind tumours. One bonus was the premium quoted. It was extra reasonably priced than Craig had anticipated.

That is what makes Free Spirit totally different from customary journey insurance coverage insurance policies. We work carefully with our underwriters to cowl most medical situations and disabilities. We will even give flexibility to adapt insurance policies to suit a traveller’s wants, whereas most different suppliers are restricted to what their programs say.

A quote from Craig:

“Free Spirit actually went out of their option to get me lined to journey with a mind tumour and between Chemo periods. They have been extra aggressive than others – which had unaffordable costs within the 1,000s for a 5-day break!”


Free Spirit understands uncommon medical situations.

Our workforce makes time to grasp an enormous variety of medical situations, throughout common coaching periods. This coaching ensures we’re additionally conscious of uncommon medical situations and that we will supply journey insurance coverage for the individuals who reside with them.

As an example, Neuroendocrine or carcinoid tumours (NETs) is a uncommon type of most cancers. It impacts the neuroendocrine system and causes tumours to kind throughout the physique – normally the gut, pancreas, and lungs. The tumours are sometimes slow-growing. By tackling them with aggressive remedy, then present process common scans and consultations to detect new tumours rapidly, the situation might be saved below management.

Consequently, these dwelling with NETs who attend common scans and consultations will not be excessive threat. Via understanding a uncommon medical situation like NETs Free Spirit can discover a appropriate journey insurance coverage coverage to offer the duvet prospects require, as an alternative of making use of a one-size-fits-all strategy to everybody.

A quote from Dee who lives with NETs:

“Once I tried to clarify my situation, I’d discover that the individual on the cellphone simply wouldn’t perceive – they couldn’t apply any widespread sense to their system. Free Spirit was the one insurer who took the time to completely perceive my situation and deal with me as a human being – not a listing of medical questions.”

 Two of our Free Spirits in Budapest, Hungary

Free Spirit goes above and past to offer peace of thoughts.

At Free Spirit, we offer peace of thoughts for loyal prospects who proceed to journey.

A quote from Stephen – who’s been a Free Spirit buyer for 10 years.

“I’m paying for peace of thoughts as a result of I do know it’s a straightforward course of… I additionally needed to make a declare in 2015 as a result of my father died and we wanted to cancel the journey. Nonetheless, it was a straightforward and useful course of.

That’s why I’d suggest Free Spirit to a great good friend as a result of getting a quote and making use of for a declare is straightforward to do…I do know Free Spirit present a wonderful service and haven’t appeared wherever else”.

We name you again!

When larger and well-known journey insurance coverage suppliers have declined cowl – and even fail to name you again – Free Spirit’s pleasant workforce is right here to help.

A quote from Dee

‘This yr is the primary in a number of that we contacted a competitor. They have been aggressive however not what we have been searching for. They usually by no means phoned again… that’s not the best way to win new enterprise…’

Why does the Free Spirit workforce go the additional mile?

At Free Spirit, we consider that everybody ought to have the suitable to journey – irrespective of their age, medical situation/s and/or incapacity.

Journey frees our spirit and transports us away to create blissful vacation recollections in particular locations with family and friends. The Free Spirit workforce goes the additional mile to present everybody the liberty to journey with confidence.

A quote from our Buyer Providers Supervisor, Jonathan Swatton

“At Free Spirit, we consider in empowering each particular person’s journey. Our latest success in sourcing a coverage for Craig reaffirms our dedication to going the additional mile. We attempt to offer not simply insurance coverage however confidence, guaranteeing that everybody can embark on their travels with peace of thoughts.”

family holiday

Grow to be a Free Spirit buyer – or share how we’ve gone the additional mile

Need the liberty to journey with confidence irrespective of your age, incapacity, or well being situation?  Get a quote.

Have we helped you to journey with confidence? In the event you have been pleased with our service, go away us a evaluation on Trustpilot.




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