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About Us and Why We’re Hiring
We construct “You Want a Finances,” one of the best budgeting software program round. (However individuals within the know name us YNAB, which is pronounced “why-nab”). For greater than a decade, individuals have been shopping for YNAB after which telling their mates what a distinction it has made of their lives. Google us, or learn a few of our evaluations on the app retailer, and also you’ll see what we imply. We love constructing one thing that actually modifications individuals’s lives, and we now have a formidable (if we do say so ourselves) ecosystem of apps, reside lessons, and stellar assist.
As we wind down 2022 and put together for the brand new 12 months, we’re in search of tech-savvy, pleasant, Seasonal Buyer Assist Specialists. It is a momentary, part-time (23-27 hours per week), distant place starting in early November 2022 and going by mid-February 2023. In case you’re a YNAB person already (or prepared to be taught!) and are identified for being useful, affected person, and superior, we need to hear from you!
Now we have one overarching requirement relating to becoming a member of our crew—even quickly: our Core Values have to actually click on with you. In case you’re nodding emphatically whereas studying it, you’ll in all probability match proper in!
Different necessities:
- Understanding of, or willingness to be taught, YNAB.
- Tech-savvy. We’re not saying you’ll want to know C++, however navigating a number of applications without delay and troubleshooting technical points shouldn’t scare you
- Wonderful written English
- Out there to work 23-27 hours per week, with shifts between 4 and eight hours (together with a Saturday or Sunday)
Extra about our perfect Seasonal Assist Rep…
January is our busiest time of the 12 months! We obtain 1000’s of messages from outdated and new YNABers alike who need to begin off the 12 months on the precise foot. We would like you to affix our devoted assist crew to assist us reply every of those messages in a pleasant and well timed method.
You can be the face of YNAB. We’ll prepare you to reply the commonest questions our customers have so that you’ll have the ability to make a distinction out of your very first shift.
You gained’t thoughts answering the identical query a number of occasions in the identical shift, as a result of it’s a distinct buyer every time—one other probability to make somebody’s day.
You’re additionally in a position to change gears comparatively shortly. You could reply a number of bank card questions in a row, then effortlessly swap to a direct import concern while you come throughout it.
You handle to exceed expectations even while you ship a distinct reply than the shopper hoped for.
You understand that velocity of response is extraordinarily necessary, however you possibly can stroll that advantageous line between velocity and accuracy. You’re a grasp of being direct and pleasant inside the identical sentence.
You’re a crew participant. You understand that your efficiency impacts the crew as a complete, and are continuously striving to make your self, and thus the crew, higher.
You love taking that one little additional step past what’s anticipated. You’re inventive in that means.
Who You’d Be Working With:
Natalie & Renae are on our assist onboarding crew and will probably be your managers throughout your time at YNAB. They’ve the unimaginable privilege of strolling you thru all of the ins and outs of YNAB assist. Together with all the onboarding crew, they’re excited to be proper there with you as you’re employed within the queue. You’ll have many alternatives to ask questions, get suggestions and obtain loads of digital high-fives.
Your crew of fellow seasonal assist reps will probably be a number of the greatest individuals you’ve ever labored with. You could be unfold over the globe, however you’ll come collectively in your Slack (our inner communication platform) channels for a fast howdy earlier than hopping into the queue.
A Day within the Life:
You’re sometimes scheduled for a 5 hour shift, however issues are busy within the queue this week and you’ve got some flexibility in your schedule, so that you supplied to work six hours immediately. That additional hour means much more customers you get to thrill together with your responses.
You begin your shift by checking for any current updates and bulletins. As soon as caught up there, you shut Slack to attenuate distractions as you head into the queue.
Your first cease is your follow-ups. You had yesterday off, so your teammates took care of most of them, however there are just a few that got here in earlier this morning—together with some from customers letting you recognize your final responses solved their points completely, so your day is off to a fantastic begin!
Then, new conversations will probably be routed to you and also you’ll reply to every one. You’re typically stunned by the complexity of the questions you see, however you’re excited for the problem every one brings. And you recognize you possibly can hand off those past your degree, and plan for a while out of the queue to fill in these data gaps.
Right this moment you’ve gotten your one-to-one assembly together with your supervisor, so that you pop in your headphones and hop on a video name to speak about your metrics, objectives, and a few tough conversations you need a second opinion on.
Earlier than you recognize it your work day is over, so that you say goodbye to your crew in Slack, change your Slack standing, and shortly scan your process listing and calendar for tomorrow. Happy with the day’s work, you shut your laptop computer and transfer on with the remainder of your day.
You’re who we’re in search of for those who:
- Are a wonderful self-manager and may meet the efficiency expectations set by your supervisor.
- Can decide to a set schedule of 23-27 hours per week, with shifts between 4 and eight hours (together with a Saturday or Sunday)
- Worth excellence and steady enchancment. On the identical time.
- Have glorious written English.
- Perceive how each assist response is an expression of the YNAB tradition and model.
- Are thought of a stellar communicator.
- Love brightening somebody’s day.
- Can tactfully ship tough information and get a thanks for it. You’re that good.
- Get pleasure from rolling with the punches and making an attempt belongings you haven’t ever executed earlier than.
- Aren’t afraid to ask questions and are available to each 1:1 with matters to debate.
- Are wildly productive and unbiased, however a team-player at coronary heart.
- Have a dependable laptop computer or laptop for work (a pill or Chromebook gained’t fairly minimize it for a number of the applications we use).
Bonus Factors:
- You already use and love YNAB.
- You’ve Buyer Assist expertise.
- You can be found to work someday between 4pm and 10pm UTC.
Pay for this seasonal place will probably be $18 USD per hour
YNAB is an equal alternative employer. We consider range of backgrounds, beliefs, skills, and experiences to be crucial to our success and are captivated with making a welcoming, supportive, and collaborative atmosphere for all staff. All are inspired to use as we proceed to develop a wise, hard-working, and numerous crew who love working collectively to construct one thing that issues.
Find out how to Apply
Please word that whereas YNAB is absolutely distant, as a result of this explicit function is a short-term, momentary place, you should both reside exterior the U.S. or reside in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin. We’re additionally not in a position to rent in the UK for this function.
- Write a canopy letter (connected as a PDF) introducing your self explaining why this place pursuits you and why you’d be a fantastic match. Cowl letters are supposed to promote, so promote us!
- On a separate web page of your cowl letter, reply the next questions (with every response being a couple of paragraph in size):
- What’s your secret to nice buyer assist?
- What excites you most about this place?
- Inform us a couple of time while you needed to be taught one thing new to excel at your job.
- What hours of the day be just right for you? What days of the week are off limits?
- As talked about, we want seasonal staff who can work from early November (November 7, to be actual) by mid-February, please tell us if in case you have any day without work wants throughout this time.
- Connect your resume as a PDF.
- Deadline for functions is 11:59pm ET on October 1, 2022. Agency. It’s an actual deadline.
We are able to’t wait to listen to from you!
P.S. We’ll ship you a affirmation e-mail when you apply. Please add that e-mail to your secure sender listing, to make sure that future emails come by. (In case you don’t obtain it, please test your promotions inbox, junk folder, or any filters you could have arrange.)
P.P.S. Please remember that whereas we’ve traditionally stored a bunch of seasonal assist specialists past the preliminary seasonal time interval, this 12 months we don’t intend to transform any momentary contracts into everlasting ones. You possibly can count on this function to final now not than 16 weeks.
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