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“This week we have fun our Buyer Service Teams for the necessary roles they play in connecting with our shoppers, candidates, and customers. We witness each day their vitality, experience, and keenness to serve our prospects. Their dedication helps us all succeed.” – ExamOne President Subu Ramachandran
Earlier this 12 months, we acknowledged a few of our prime performing Buyer Service and Name Heart workers. Throughout Buyer Service Week, we’re highlighting them once more so you may get to know our groups higher.
These groups have answered greater than 250,000+ calls and processed a median of 1,100 emails per day this 12 months. Our name middle interviewers full 1.6M phone-based medical historical past interviews yearly. They’re the champions behind hundreds of calls and emails each day.
Consumer Options Group Consultant of the 12 months: Martrise Campbell
Martrise has been with ExamOne for 9 years and finds pleasure in uncovering options for shoppers, and monitoring tendencies to enhance efficiency whereas regularly evolving her expertise. She loves studying new issues that assist her excel in her Buyer Service place. Her favourite quote is: “Do the most effective you possibly can till you already know higher. Then when you already know higher, do higher.” – Maya Angelou
APS Consultant of the 12 months: Samantha Thompson
“In the event you don’t see a transparent path, typically you need to make it your self” – Mindy Kaling
Samantha has put these phrases into play many instances throughout her 2 1/2 years with ExamOne. Samantha says confidence and persistence have additionally helped her achieve success in her position. “I really like speaking to everybody and getting the possibility to assist sort things when I’m in a position,” stated Samantha. She at all times finds a path and a manner to assist our shoppers.
Case Supervisor of the 12 months: Jonna Vollmer
Consideration to element not solely helps Jonna at work however together with her pastime as a canine breeder {and professional} canine coach. “I feel good group expertise, consideration to element, and following up in a well timed method are so necessary professionally and personally,” stated Jonna. Throughout her 17 years at ExamOne, she has loved serving to others and dealing collectively together with her crew to get issues performed efficiently. “I feel each hyperlink within the chain is important.”
Process Power Consultant of the 12 months: Tracy Ingwerson
Tracy likes the saying, “Simply be your self.” As a self-described introvert, she’s being her greatest self when working behind the scenes, determining how issues work collectively, and bringing all of it collectively efficiently earlier than handing it over to the shopper. For 18 years, she has rigorously and appropriately used these traits to maintain our prospects impressed and glad.
Thanks to our Buyer Service and Name Heart Champions. Their dedication to superior service to customers, our shoppers, and colleagues helps us all succeed.
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