Home Fundraising How you can Handle Your CyberGrants Portal [For Smart Nonprofits]

How you can Handle Your CyberGrants Portal [For Smart Nonprofits]

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How you can Handle Your CyberGrants Portal [For Smart Nonprofits]

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Company matching items are probably the greatest methods for nonprofits to maximise their fundraising with bonus donations and elevated donor engagement. And the way precisely do nonprofit organizations obtain funding by way of these matching packages? All of it begins with a request from the preliminary donor and sometimes is processed by way of a company giving or CSR platform.

By way of CSR platforms, one key platform to bear in mind is CyberGrants.

Company giving platforms like CyberGrants are offered to firms trying to handle their philanthropy. However there’s one other aspect of the platform that’s designed particularly for nonprofits⁠—a portal with which fundraisers can handle their incoming matches, confirm preliminary donations, facilitate volunteer grant requests, and extra. And better of all? It’s free!

In case you’re excited about studying extra about CyberGrants for nonprofits and greatest handle your CyberGrants portal for maximal success, you’ve actually come to the appropriate place. On this information, we’ll stroll you thru the next:

In the long run, you need to have a strong basis of information surrounding CyberGrants and its nonprofit-specific instruments that may lead your group in the appropriate route.

Able to dive in? Let’s get began with the fundamentals.

What to Know About CyberGrants

With over 400 company clients, CyberGrants is without doubt one of the largest suppliers of matching reward and company giving software program for corporations⁠, and it’s identified for permitting essentially the most customization of any CSR platform. In abstract, every firm that organizes an identical reward program by way of CyberGrants can regulate its donation verification course of, varieties of items to match, e-mail notifications, variety of subaccounts, and extra.

From the angle of the organizations receiving the matches, this will generally result in an awesome course of. That’s why we suggest nonprofits setting themselves up for CyberGrants success by documenting and maintaining with the knowledge they should full their finish of the matching reward course of. And we’re right here to give you suggestions and tips on how to take action!

How to Manage Your CyberGrants Portal - and what to know about CyberGrants

Advantages of CyberGrants for Nonprofits

A few of the largest matching reward corporations on the earth⁠—together with Verizon, Normal Electrical, Johnson & Johnson, PepsiCo, American Specific, and plenty of extra⁠—use CyberGrants to handle their company giving. The extra corporations that make the most of any specific platform, the extra doubtless your group is to qualify for matching items made accessible by way of stated platform. Thus, CyberGrants is a very helpful portal to get began with.

Learn how to manage your CyberGrants portal so you can accept matches from companies like these.

From there, registering your group with the nonprofit portal will can help you improve the visibility of your trigger amongst charitable givers, elevate your matching reward eligibility, and simplify matching reward requests on your donors⁠—all of which elevate the probability of matches being pushed to completion.

To not point out, pre-registering your trigger with platforms like CyberGrants will streamline the method for you and your group when matching items do turn into accessible. You’ll have already got the legwork down, which means you’re able to confirm items and settle for matches with ease.

CyberGrants’ Matching Present Verification Course of Overview

The precise matching reward course of⁠—from preliminary donation and employer match request to nonprofit verification and company match disbursement⁠—can differ drastically from one firm to the subsequent. On the nonprofit finish, one of many largest priorities has to do with verifying with the corporate that an worker donor’s contribution was truly made.

In the present day, the vast majority of corporations that use CyberGrants require the NPO in query to confirm that the group obtained the worker’s preliminary donation. Nonetheless, different employers don’t require guide verification in any respect, as a substitute opting to authenticate donations by way of reward receipts or depend on the goodwill of their staff.

For every matching reward request from CyberGrants, the NPO will obtain a singular Present ID to establish that donation through automated e-mail. From there, the Present ID and donor’s final title will likely be used to confirm the donation within the CyberGrants portal. Relying on the corporate’s settings, a donation quantity, contribution date, and entry code could also be supplied as effectively.

Check out this instance of an identical reward request;

Learn how to manage your CyberGrants portal with sample emails.

In the meantime, right here’s a pattern matching reward request with completely different data, together with an entry code;

Learn how to manage your CyberGrants portal with sample emails.

In every pattern e-mail, the group is prompted to comply with the directions supplied by CyberGrants on behalf of the donor’s employer. In each instances, the matching reward recipient is requested to navigate to the CyberGrants web site, enter the equipped data, and confirm the donor’s reward.

From there, the corporate can approve the match and disburse the suitable funding to the group.

FAQ | How you can Handle Your CyberGrants Portal

Nonetheless have questions? Many organizations do⁠. We’ve compiled an inventory of a number of the most-asked questions (and solutions) from nonprofits trying to handle their CyberGrants portals to supply the best outcomes.

What’s FrontDoor?

FrontDoor is CyberGrants’ consolidated portal with which nonprofits can register to handle and confirm items throughout employers and packages with ease.

Presently, corporations that make the most of CyberGrants for matching reward administration have the selection to choose into taking part through FrontDoor’s portal. Presently, CyberGrants is actively advocating for extra corporations to get began with FrontDoor⁠ and benefit from progressive options, such because the Donations Tab. This enables nonprofit customers to confirm donations in a single window, somewhat than requiring that they manually log into every firm or subaccount’s portal by way of a separate URL.

Right here’s what it appears to be like like for nonprofit customers;

How to manage your CyberGrants portal using FrontDoor

General, FrontDoor makes the verification course of sooner and simpler for customers and permits nonprofits like yours to get extra out of accessible matching packages.

What are subaccounts?

Subaccounts are basically extra accounts nested inside a company’s predominant account and could be created by the nonprofit itself or by a donor, relying on an organization’s subaccount creation and administration settings.

Let’s check out an organization with a number of subaccounts nested of their predominant portal;

How to manage your CyberGrants portal with subaccounts

And right here’s an organization that selected to create a central portal with no subaccounts;

How to manage your CyberGrants portal with no subaccounts

Usually, subaccounts can mirror a company’s a number of chapters, branches, or places inside the group, or they are often nominated by a donor who didn’t see an account that mirrored their desired group. Nonetheless, it’s essential to take into account that the extra subaccounts in a portal, the higher the probability that there will likely be matching reward requests that find yourself “hiding” from them.

Most corporations have subaccounts inside their firm portal. The variety of subaccounts in a position to be created is dictated by the corporate (for instance, there is perhaps a vast variety of subaccounts that may be created or this skill might not even be accessible to their staff). Some have over 70, whereas others have solely a central portal or 2-3 subaccounts.

Why will we obtain grants from corporations for which we’ve got not confirmed any matching reward requests?

Not all corporations require verification from the group for matching items and volunteer grant requests. Sometimes, if an organization doesn’t ask the nonprofit to confirm a present or volunteer hours, it’s as a result of the worker has already verified the reward by attaching a donation receipt or proof of hours volunteered with their submission request.

Some, however not all, of those corporations will ship e-mail notices of accepted requests that permit the nonprofit know when a fee is on the best way. Corporations may additionally make the most of CyberGrants to permit their staff to make payroll deductions to a company, which can or might not end in an e-mail notification being triggered by way of the system.

What occurs if we obtain a request we don’t qualify for?

Often, your group might obtain a present verification request from an organization despite the fact that your trigger doesn’t qualify for the corporate’s matching program. For instance, this may increasingly happen in instances the place an organization matches solely to academic establishments or gained’t match to non secular or politically affiliated organizations, and your group falls into an excluded class.

Nonetheless, whatever the firm’s necessities, staff can nonetheless submit match requests, which is why your group might even see ineligible verification requests flowing in. Even when your group verifies the preliminary reward in your portal, it’s doubtless that the corporate will reject the match request and no fee will likely be despatched.

Will all pending matching reward and volunteer grant requests present up on the Donations Tab?

Sadly, not all requests will present up in FrontDoor’s Donations Tab. Some corporations have opted out of utilizing the tab fully, whereas others have opted in solely partially. In these instances, some requests might not populate in your group’s Donations Tab.

To know if a specific firm has opted in, you may submit a assist request to the corporate through CyberGrants. From there, we suggest recording and organizing their response so your group can develop the right verification course of sooner or later.

Why is there a present below the Donations Tab that’s from an organization not listed below the Firm Portals Tab?

If a present is listed below the Donations Tab and never below the Firm Portals Tab, the corporate is perhaps new to CyberGrants and remains to be being configured. Or alternatively, that is your group’s first reward request from the corporate.

The reward could be confirmed within the Donations Tab, however you’ll doubtless need to add the corporate to your sidebar for simpler entry to future items. To take action, enter the donor’s final title and the reward ID into the Add Firm part on the backside of the portal’s sidebar. Submit and ensure entry, and the corporate must be seen instantly after refreshing the web page. If not, you may ship a assist ticket, and CyberGrants ought to be capable to add the corporate from their finish.

Finest Practices for Nonprofits Utilizing CyberGrants

Now that you simply perceive the fundamentals of CyberGrants, let’s go over a number of tried-and-true suggestions for benefiting from the platform.

To simplify the method as a lot as doable and reduce the quantity of overhead required, we suggest the next;

1. Create a login sheet.

Corporations which have but to completely transition to CyberGrants’ FrontDoor have a distinct hyperlink to their firm portal that can not be accessed by way of the principle FrontDoor hyperlink.
As such, it’s a good suggestion for organizations to establish people who don’t use FrontDoor and set up and preserve detailed documentation for these corporations⁠—together with the URL and login data for every.

Moreover, it’s very best that a company makes use of the identical contact data for every firm portal past FrontDoor. Most basically, remember to make the most of a single e-mail deal with on your CyberGrants logins as the principle notification channel for reward verifications. This can set up that every one emails requesting affirmation of items will likely be despatched to the right inbox that your workers may have entry to and know to test frequently.

2. Set up a course of for finding “hidden” items.

Every firm that makes use of CyberGrants can configure if and the way they need to notify organizations about new matching reward requests⁠—and a few corporations choose to not allow notifications in any respect.

Because of this, nonprofits ought to have a longtime system in place to frequently test for matching reward requests that both ⁠—

  • Don’t present up within the Donations Tab;
  • Haven’t been mechanically emailed to the group.

Thankfully, these “hidden” reward requests ought to make up a small share of the full reward requests that the nonprofit receives, so these checks may very well be rare⁠—reminiscent of a number of instances a 12 months.

Needless to say though many corporations permit twelve or extra months for submitted requests to be accepted by the group, some supply as little as 90 days from the date of submission. Thus, groups ought to issue every firm’s deadlines into their decision-making course of relating to precisely how regularly to test that firm’s portal for items.

3. Make a plan for subaccounts.

Typically, a company will obtain an e-mail from CyberGrants informing them that an organization’s worker has nominated the nonprofit for inclusion of their Worker Giving Program. When this happens, the group has a number of choices relating to the way it can reply.

For instance, the nonprofit can select to comply with the directions supplied within the e-mail to evaluate and edit the knowledge within the nomination request. Then, they will later verify it, which is able to create a brand new subaccount in that firm’s portal.

Alternatively, the group can reply to the request and ask that CyberGrants affiliate the nominated account with one of many present subaccounts for that firm. This selection could be useful when the group has a number of present subaccounts and doesn’t need any extra to handle and comply with up with. (Trace: Nonprofits ought to particularly monitor and restrict the variety of subaccounts created in portals that make the most of hidden items.)

4. Produce a “Portal Data” doc.

To simplify reward verification, we suggest that nonprofits have a devoted doc they will reference whereas confirming preliminary donations. This doc ought to host primary particulars about your group (reminiscent of mailing deal with, contact data, EIN, and extra) and ACH data, if relevant.

Every firm requires completely different knowledge for its verification course of. Some ask for little to no data, whereas others might request an inventory of present board members, race/ethnicity breakdowns of the inhabitants served, and even the nonprofit’s annual funds. Having a unified location from which to derive all these particulars will make it considerably simpler for the group to verify its pending reward requests.


CyberGrants is a useful software for nonprofits trying to benefit from matching items. By managing your group’s portal effectively and taking steps to streamline and standardize matching reward requests, you may set your group up for ongoing success utilizing all of the sources at your disposal.

Excited about studying extra about matching reward packages and greatest practices to maximise your group’s success? Try our different academic sources:

Get started with matching gift best practices, with Double the Donation.

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