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How Free Spirit Maintains Buyer Loyalty

At a time after we’re all in search of the most effective costs, buyer loyalty can develop skinny. When in search of the most effective journey insurance coverage supplier – it’s necessary to hunt recommendation from somebody you belief. Or stick to an organization that you understand gives you peace of thoughts.

Fortunately, at Free Spirit we have now many loyal clients. We spoke to one in all them about their travels, wants, and the way Free Spirit gave them the arrogance to journey.

Steven has been a Free Spirit for ten years. Right here’s his story…

Stephen and his spouse Ann get pleasure from fantastic holidays, as a pair and in addition with their household. Lately they visited South Africa with one in all their grandsons. Subsequent, they’ll be off on a cruise to Iceland and Greenland. Within the final ten years, Free Spirit has supplied Stephen and his household with peace of thoughts to pursue their adventures.

robben island

Again in 2013

After being identified with prostate most cancers, Stephen knew he’d want journey insurance coverage to cowl his medical situation. He requested a Dealer for recommendation they usually recommended Free Spirit – who they knew supplied specialist journey insurance coverage for medical circumstances. Stephen phoned Free Spirit and spoke to a pleasant and useful member of the workforce.

Whereas going by means of the medical questionnaire, Stephen started to know why it was (and is) necessary to declare all of your medical circumstances when taking out journey insurance coverage. He knew he’d need to declare the prostate most cancers however wasn’t conscious his spouse’s bronchial asthma ought to – or might – be coated as properly.

After the decision, Stephen was completely happy his medical situation was authorised and coated. He was additionally impressed with how useful and pleasant the decision handler was. The method itself was very straightforward general.

Ten years as a loyal Free Spirit buyer

Within the final ten years Stephen’s most cancers has been handled and he’s in remission. Additionally, by persevering with to buy an annual muti-trip coverage he’s discovered rather a lot from the Free Spirit workforce, akin to why it’s a good concept to take journey insurance coverage on vacation. As we speak, he feels extra educated about what journey insurance coverage can present – peace of thoughts.

cape of good hope

A quote from Stephen

“I’m paying for peace of thoughts as a result of I do know it’s a straightforward course of… I additionally needed to make a declare in 2015 as a result of my father died, and we would have liked to cancel the journey. Nevertheless, it was a straightforward and useful course of.

That’s why I’d advocate Free Spirit to a superb pal as a result of getting a quote and making use of for a declare is straightforward to do. All of the individuals are very useful and pleasant and the questions are requested in knowledgeable method… I recognize the medical questionnaire and know what to anticipate now – familiarity.

I do know Free Spirit and P J Hayman is a superb service and haven’t regarded wherever else”.

A quote from our Chief Working Officer

“At Free Spirit, we satisfaction ourselves on offering peace of thoughts and distinctive service. Stephen’s story showcases our dedication to our clients.

With specialist journey insurance coverage for medical circumstances, we guarantee a straightforward, useful, and pleasant expertise. Our workforce follows regulatory pointers, and our clear strategy to medical screening promotes confidence.

Stephen’s suggestion speaks volumes about our trusted service over the previous decade. Be part of Free Spirit for the liberty to journey, with confidence. We ship peace of thoughts and glorious service, making us your go-to journey insurance coverage supplier.”

Extra constructive evaluations from loyal clients

Customer Loyalty example


Customer Loyalty quote


Change into a Free Spirit buyer – inform us how we’ve been useful

Would you want the liberty to journey with peace of thoughts?

Irrespective of your age, incapacity, or well being situation get a quote from our pleasant and educated workforce. Or, if we’ve helped you journey with confidence and also you have been pleased with our customer support workforce, depart us a evaluation on Trustpilot.




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