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Our staff purpose to keep up a kind-hearted and sympathetic perspective, whereas speaking with every buyer. From understanding a buyer’s desires, wants, and any challenges they might face through the buyer journey – they purpose to assist. To make sure all our clients can supply an acceptable journey insurance coverage coverage, which they will put their palms on earlier than leaving residence.
Under is a case examine and opinions that mirror how our staff focuses upon delivering a kind-hearted customer support.
Marian’s story
Marian and her husband have all the time liked happening river cruises throughout Europe corresponding to voyages alongside the Danube River. Because of the journey’s intimate and relaxed environment (with fewer individuals on board) they’ve had many refreshing holidays by river boat.
This 12 months, Marian has determined to plan a river boat cruise to share this wistful expertise together with her daughter. After flying into Munich, they’ll comply with the Danube River and drift by means of the guts of Bavaria nation to dock into picturesque elements of Austria, Germany, and Hungary.
For every river cruise, Marian’s husband often organises their journey insurance coverage. Nevertheless, this time, Marian sought out to finish it herself. She was completely satisfied to buy a coverage from Free Spirit as a result of the couple have taken out a number of polices with Free Spirit Journey Insurance coverage beforehand after discovering the web site by way of Google.
Actually, the couple are assured utilizing Free Spirit as a result of they acquired a great service from Free Spirit’s claims staff a number of years in the past. After Marian’s husband grew to become sick and required a GP and hospital care in Europe, ‘all the pieces was handled completely.’ So, Marian was completely satisfied and assured to go to the Free Spirit web site to supply an acceptable single journey coverage that she knew would cowl her medical situations.
The issue she encountered on the web site was associated to utilizing her e mail and password login particulars after buying her coverage. Marian admits that she is conversant in some sorts of know-how. Nevertheless, she doesn’t sustain with all know-how. Regardless of this, she was not frightened to ask for assist. So, she referred to as our pleasant staff.
Marian recollects that the 2 younger gents she spoke with have been ‘extraordinarily type and useful…no laughter.’ Additionally, ‘there was no rush that I used to be taking time’. They have been affected person. To make sure that Marian had her coverage at hand (if/when she wanted it), our staff additionally requested if she would really like a tough copy posted to her as properly.
In consequence, Marian feels assured that she has an acceptable coverage from an organization that she is aware of will take care of all the pieces completely. Additionally, she has a bodily copy of the coverage that may be referred to.
A quote from Marian
“Had a bit of downside attributable to a ‘senior second’. Had a bit of downside on a website online, my fault not the location. So, needed to telephone a few instances. On each events the gents I spoke to have been extraordinarily type and useful.”
There isn’t any concern about whether or not you retain up with know-how. The Free Spirit Group will all the time be type and useful if you want help, no matter the issue.
Listed below are extra opinions that illustrate our kind-hearted service.
Our Buyer Service Supervisor Explains…
“At Free Spirit Journey Insurance coverage, we prioritise customer support in all the pieces we do, aiming to offer an distinctive expertise for our clients. In flip, this has contributed to our Belief Pilot score and earned us a number of 5-star opinions on the platform, reflecting the excessive stage of satisfaction amongst our clients.”
Turn into a Free Spirit buyer – or share how we’ve supplied a sort service
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On steadiness, if now we have helped you journey with confidence and also you have been proud of our service, add a evaluation on Trustpilot to let our staff know!
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