In early December, the Social Safety Administration unveiled a redesigned SSA.gov, which is the SSA’s essential public-facing web site serving greater than 180 million folks yearly.
In an announcement printed on the SSA’s inside weblog, Kilolo Kijakazi, appearing commissioner of the Social Safety Administration, mentioned the objective of the replace was to assist folks perceive what profit quantity they could qualify for and to assist “seamlessly transition them to an software course of.”
Kijakazi’s remarks indicated that the SSA.gov remake was undertaken with the dual objectives of simplicity and value in thoughts, however in line with Marcia Mantell, the founder and president of Mantell Retirement Consulting Inc., the formidable redesign might have overshot the mark.
Mantell’s agency helps retirement-focused monetary advisors as they work on enterprise improvement, advertising, communications and consumer service — and she or he has a specific ardour for Social Safety claiming discussions. Mantell says her work has taught her a factor or two in regards to the significance of selection structure and knowledge framing with respect to retirement planning efforts.
In a phrase, Mantell says, the updates to SSA.gov are “extraordinarily troubling,” primarily given that the web site appears to prioritize ease of use and pace above making certain that customers are making good selections and are being offered with essential info that applies to their distinctive scenario.
See the next slideshow for a rundown of Mantell’s essential criticisms of the brand new SSA.gov.