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How does Free Spirit present an empathetic service?

Empathy or being empathic is usually a exhausting ability to grasp.  Particularly whenever you’re in a difficult state of affairs or listening to day-to-day challenges different folks face. Our Free Spirit staff take heed to folks every day, listening to the difficult medical circumstances/disabilities they dwell with. Some treatable. Others a battle.

Regardless of the medical situation or incapacity, our staff are skilled to know and supply an empathetic service. Not simply which coverage might be most fitted.

If you realize what synthetic intelligence (AI) is or have messaged a ChatBot – for help – you’ll bear in mind that typing a query right into a machine prompts it to return data. This service could also be fast and responsive. Nonetheless, like all machine – it doesn’t perceive tone of voice. So, you’re not going to be met with the empathy you may want or anticipate.

With this in thoughts, we’d like to elucidate how our staff of pleasant people ship an empathetic service to every individual they take heed to. We’ve have spoken with some pleased prospects too, so we are able to perceive how we come throughout on the different finish of the telephone!

happy family

Deborah’s Story

Deborah and her husband take pleasure in looking by vacation brochures and have booked many journeys with their native journey brokers. After being identified with Motor Neurone Illness (MND) she was decided that she nonetheless wished to journey.

At the moment, Deborah wanted the reassurance {that a} journey insurance coverage coverage existed to cowl MND. As she went for additional assessments, the necessity for a vacation grew stronger. Quickly they determined to enterprise to the nice and cozy Mediterranean island of Cyprus.

The issue Deborah had was discovering an insurance coverage firm that might cowl her for MND. From visiting the Motor Neurone Society web site, an inventory of insurance coverage corporations (who’re usually capable of help folks with MND) was supplied.

Nonetheless a few the insurers couldn’t give a call over the telephone. They each mentioned they’d want one week to substantiate if cowl could possibly be supplied. Deborah couldn’t imagine that they couldn’t give her a solution – a method or one other.

Subsequent, she referred to as Free Spirit Journey Insurance coverage and spoke to Buyer Advisor Neil. Throughout the name she was relieved to listen to affirmation that cowl could possibly be supplied for MND.

What made the dialog stand out and that an empathetic service was delivered?

Deborah felt like she was having a dialog with somebody pleased to speak to her. Not simply somebody who was there to ask questions from a script.

A quote from Deborah

“I felt like I used to be having a dialog, not an interview… Neil was not frightened to have a chat. He appeared to know what Motor Neurone Illness is…he was pleased to speak – simply what I wanted. It was so good to speak to somebody… he took his time… and mentioned don’t fear!”

It’s truthful to say that Neil supplied Deborah with the answer she was in search of and the reassurance she wanted. Each Deborah and her husband loved a well-deserved vacation. Because of Free Spirit Journey Insurance coverage, which gave her the liberty to journey with confidence.

Deborah added: “Free Spirit got here to the rescue and as we might be travelling to Japan in March 2024, I might be coming again to you to insure myself and my household.”

one empathetic service review

Alan’s Story

Alan and his companion love cruise holidays. They’ve been on over 20! Annually they take out journey insurance coverage to cowl their medical circumstances, which embrace breast most cancers.

After being loyal to 1 supplier for a few years they referred to as again for a brand new quote. To Alan’s shock, the fee had gone up. So, he requested a good friend who runs a most cancers help group. One member of his group advisable Free Spirit Journey Insurance coverage.

After talking to a member of the Free Spirit staff Alan was pleased to take out an Annual Multi-trip Coverage. It was not solely cheaper than his earlier insurer, it might cowl all three of his cruises that yr. It was a “no brainer”! Alan additionally sensed that the staff understood that everybody is completely different with a spread of medical circumstances that have an effect on folks in some ways.

Alan then needed to name the Free Spirit staff again so as to add his Granddaughter to the coverage. He discovered the Free Spirit staff very useful and the change was made with a minimal of fuss.

Alan went on to say: “If the worth is correct, I’ll come again once more”.

Freespirit empathic service review

Listed here are extra evaluations that illustrate our empathetic service…

five star review for empathetic service


empathetic five star review


Sue, Free Spirit’s Buyer Service Supervisor defined additional

“We’re a staff of actual folks. We hear and have interaction with many shoppers on daily basis. Every might have a number of well being circumstances.

It’s so necessary to be affected person, perceive every particular person’s necessities, and discover a resolution – to offer them the liberty to journey with confidence”.

A quote from Jonathan our Buyer Providers Supervisor

“Integrating AI (Chatbots) into Free Spirit provides quite a few benefits, together with elevated effectivity, 24/7 availability, personalised experiences, and fast data retrieval.

Nonetheless, it’s essential to steadiness the benefits with the potential disadvantages, corresponding to the dearth of human contact, restricted contextual understanding, technical limitations, and information safety considerations.

Human involvement is essential to delivering distinctive customer support within the journey insurance coverage trade.”

A Quote from Victoria, Free Spirit’s HR Administrator

“Empathy and understanding are what I at all times emphasize when speaking to employment businesses a few place I need to fulfil.

We try to make use of individuals who will “hear” to our prospects with out interrupting them.

One other ability I at all times point out is… think about your self of their place.”

Change into a Free Spirit buyer – or share how we’ve supplied an empathetic service.

Need the liberty to journey, irrespective of your age, incapacity, or well being situation? Get a quote.

However, if we’ve helped you journey with confidence and/otherwise you have been proud of our service, go away our staff a assessment on Trustpilot.



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